A high school teacher was teaching a unit on problem solving and asked his class what a good leader should do first when a business problem is identified. Several hands went up, and the teacher called on one of the students. The student confidently replied, “Find out who is to blame and fire them.” At first the instructor thought the student was joking, but quickly realized by the nodding of heads in the room that he was not. Pointing fingers at someone else has been modeled over and over in our society by leaders in all types of arenas. The last thing any organization needs is a group of employees who think finding fault and blaming others supersedes root cause analysis.
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